Download Configuration Management: Expert Guidance for It Service by Shirley Lacy PDF

By Shirley Lacy

ISBN-10: 1780172281

ISBN-13: 9781780172286

Configuration administration is the very important underpinning for IT governance usually and the potent supply of well timed, powerful and resilient IT prone specifically. This ebook contains specialist suggestions from practitioners who've applied configuration administration in a variety of genuine environments. it's necessary to IT pros who're enforcing configuration administration and in addition to technology-savvy enterprise managers who have to use computerized company providers. This revised version is up-to-date to mirror most modern IT carrier administration perform. assessment: "A masterfully crafted synthesis of expertise, workshops, interviews and case stories, this ebook is a useful contribution to the governance of continuous configuration administration development. It additionally appropriately references IT provider administration processes." Krikor Maroukian, venture supervisor, Printec S.A.

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Additional info for Configuration Management: Expert Guidance for It Service Managers and Practitioners

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They led the assembled delegates through the configuration management system (CMS) and the anticipated barriers to its implementation, as a preliminary to the open discussion on the subject. The CMS primarily supports asset and configuration management by enabling an organisation to identify, control, report and audit assets and configurations, and to manage changes (see Chapter 1). It incorporates a set of applications, tools and databases for collecting, storing, managing, updating and presenting data about all configuration items and their relationships, including a view of an end-to-end service configuration.

CONFIGURATION MANAGEMENT Outcome: The collective understanding of the value proposition for CMS across a range of organisations and stakeholders was documented. A validated set of key barriers and associated strategies to mitigate these were identified. The document created was made available to participants immediately following the conference. What is the CMDB/CMS all for? A presentation by Shirley Lacy of ConnectSphere and by Ivor Macfarlane of IBM. (Shirley Lacy is a management consultant with a wealth of service and configuration management experience.

Calculating a formal return on investment, and thus demonstrating hard benefits, can be hard unless there is an integrated approach to implementing these processes with configuration management as a foundation. However, many of these other processes also provide the capability for an organisation to measure the benefits of configuration management. The findings in Dixon’s research and from the interactive session are supported by our industry experience. Organisations implementing ITIL often achieve 20–50 per cent efficiency savings by implementing a set of processes.

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Configuration Management: Expert Guidance for It Service Managers and Practitioners by Shirley Lacy


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